Privacy Policy

What Types Of Personal Data Does RoSPA Collect?
Company name, size, sector, individual contact names and job titles for delivery and billing, postal address, telephone, fax numbers, e-mail addresses. Under no circumstances will RoSPA ever store or show customer financial information within its web shop or web site.

How Does RoSPA Obtain Personal Data?
RoSPA obtains personal data in a number of ways e.g. orders placed by customers; enquiries made by existing customers and potential customers.

How Does RoSPA Use The Personal Data It Holds?
Most of RoSPA's use of personal data is necessary to enable it to provide a service to its customers and end users, including order processing, delivery, invoicing and to answer general customer enquiries. In addition, RoSPA may also use personal data to improve on the level and type of service RoSPA offers to its customers and may process personal data for sales analysis and customer usage statistics. RoSPA may inform its customers, end users and potential customers about RoSPA and RoSPA affiliate products. Customers and other recipients of information from RoSPA may indicate at the time they first place an order with RoSPA whether or not they wish to receive such information.

To Whom Does RoSPA Disclose Personal Data?
RoSPA will pass personal data within its internal departments to fulfil sales and support obligations and to finance departments to enable invoicing. As a general rule, RoSPA does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where RoSPA is under an obligation by law to disclose personal data or where RoSPA has contracted with third parties to provide services to RoSPA customers e.g. for delivery.

How Does RoSPA Protect the Personal Data it Holds?
RoSPA has implemented appropriate internal security procedures restricting access to and disclosure of personal data within RoSPA.

Customers' Rights
The law in certain jurisdictions gives individuals whose personal data is held by RoSPA specific rights to access and rectify personal data held about them.

Contact Details

Customer Services,
RoSPA House,
28 Calthorpe Road,
Edgbaston,
Birmingham
B15 1RP, UK
Email: help@rospa.com

Policy Updates
As part of RoSPA's commitment to compliance with data privacy requirements RoSPA may update the terms of this policy from time to time.


Cookies Policy

What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their browser to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the rospa.com features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to rospa.com, the pages you see, along with a cookie, are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

How do RoSPA use cookies?
RoSPA only collects cookies for essential website functionality and in order to analyze website usage. We do not collect or store any personal data using cookies.